shoretel conference outlook add in for mac

Shoretel Conference Outlook Add In Professional And Outlook

But while trying to add it to Outlook Mac, I noticed that there is no Manage Add-ins Or any add-in button inside the Outlook Mac app.

You can install Addin using OWA or Windows Outlook and access the same AddIn in Mac Outlook.Addins are associated with your email account and it will run on all Outlook clients.

However Windows Outlook supports more AddIn features than Mac Outlook 2016 as of now.

You can click on details to find the list of features supported.

Add-ins can be directly loaded on a Mac using sideloading as explained at.

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Press question mark to learn the rest of the keyboard shortcuts Log in sign up User account menu 9 Shoretel communicator and outlook.

Are there any shoretel administrators in the house Ill describe the setup in use before moving on to the issue.

Shoretel Conference Outlook Add In Professional And Outlook

Were running shoretel build 18.61.2202.0, most phones are model 230, clients use 64 bit windows 7 professional and outlook 2010 professional plus.

One of our users mentioned that his phone is not switching its mode depending on scheduled outlook meetings, the way it should.

The shoretel call handling mode outlook addon is supposed to automatically switch calling mode from (depending on configuration of course) standard to in a meeting whenever outlook calendar has a meeting, and then switch back to standard mode once the meeting is over.

Personally, I dont use the addon, but I installed it for the purpose of replicating this issue, and noticed the same problem right away.

Ive gone through every shoretel communicator optioncountless outlook settings related to calendar and adddons, Ive even reinstalled shoretel communicator and the addon itself, but nothing seems to work.

Any suggestions 16 comments share save hide report 69 Upvoted This thread is archived New comments cannot be posted and votes cannot be cast Sort by best level 1 6 years ago You can always check the client CHMAddIn-datestamp log to see if the correct data is being passed via CAS to the users managing server.

You should also see corresponding data in the servers IPDS log.

Make sure that all the addins are running in outlook add-ins.

Also where sometimes ShoreTel conflicts with other com addins you could try disabling all the non ShoreTel addins and see if the issue still occurs.

Report Save level 2 6 years ago Im done for the week, but Ill make sure to check your recommendations first thing on Monday.

Thank you very much, have a great weekend 1 share Report Save level 1 6 years ago In the shortel communicator options make sure his outlook preferences are set to use the calendar to change the call handling mode.

If that box is unchecked it wont work.

Report Save level 2 6 years ago That was one of the first things I checked.

Appreciate the contribution though 1 share Report Save Continue this thread level 1 6 years ago Is the time on your phones the same as the workstation I ran into the same issue and it was that the time on the phones were not synced with the domain.

You can set in the shoretel config the NTP server to sync with.

Report Save level 2 6 years ago It is.

Theres maybe a couple second difference at most - could something so minor still cause an issue 1 share Report Save level 1 6 years ago Can you check the Outlook Addins for the user that is not working.

If it is not running, then the rest of the ShoreTel Addins will not work, as the CAS Connection Addin makes the connection back to the ShoreTel Server.

Report Save level 2 6 years ago All 4 shoretel addins seem fine - 1 share Report Save Continue this thread level 1 6 years ago What about the time on the ShoreTel server Does it differ from the workstation 1 share Report Save level 2 6 years ago Only by a couple of seconds, at the very most 1 share Report Save level 1 6 years ago You can try the latest build of Communicator, although running a higher version isnt technically supported it may let you know if its something that was fixed in Communicator itself.

There is options for the addin itself in Outlook, addins and addin options or something as well, sounds like you may have checked that but not sure from the post.

Shoretel Conference Outlook Add In For Mac